Refund policy

Return & Refund Policy

Last Updated: July 7, 2026

Thank you for shopping with Solution Enabled. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging with all accessories, manuals, and parts.
Include proof of purchase (order number or receipt).

Products that have been used, damaged by the customer, or returned without their original packaging may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are faulty or damaged upon arrival:

Personal care and hygiene products.
Customized or made-to-order products.
Gift cards.
Any item marked as non-returnable on the product page.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Please include:

Your order number.
A description of the issue.
Clear photographs of the product and packaging.

We will review your claim and arrange a replacement, repair, or refund where appropriate.

Mobility Scooters and Large Equipment

Due to the size and nature of mobility scooters and other large mobility equipment, special return conditions may apply.

The product must be unused and in its original packaging unless it is faulty.
Return shipping costs for change-of-mind returns may be the customer's responsibility.
If the item has been assembled, used outdoors, or shows signs of wear, a return may not be accepted unless the product is faulty.

Please contact us before returning any mobility scooter or large item so we can provide return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error or a faulty product.